Dear Nucleus Customer,

Shortly before the pandemic, I took over the reins as the CEO of NucleusCare. Like many businesses, COVID-19 had a profound impact on every facet of the operations of NucleusCare.

By now you are aware that the Nucleus Intercom System you purchased is no longer supported and updated. This unfortunate reality was due to circumstances beyond the control of the team that preceded me.

Over the last months, we have struggled with how to support the original Nucleus intercom customers. Technology is rapidly evolving and without a functioning business unit to support the intercom system it simply cannot continue.

I decided to announce a subscription plan after dozens of conversations with original customers where I aimed to learn about their needs and listen to their concerns. What I learned was that many of them are using Nucleus to monitor and care for their ailing relatives and those with disabilities. The aim of our NucleusCare software is to provide just that, a simple and frictionless way to stay connected with our most vulnerable loved ones.

I do not intend to make any changes to your current systems for the foreseeable future. I have been advised by my team that as technology evolves in the coming months (server changes, security enhancements & upgrades), it is possible that our devices will no longer function as they do today. I realize that this is not welcome news, but I believe that you deserve to hear directly from me.

If you are using your device(s) exclusively as a home intercom system, the subscription service that will be available will likely not be a wise investment for you and your family. If you are using the device to care for an elderly, ill, or disabled loved one our upgraded software and platform is an excellent solution for you.

In the coming months we will provide more details about how the subscription plan will work. Until then, I wish you, your family, and your loved ones a healthy, happy and safe holiday season.

Warmest Regards,

Avi Rosman

CEO, NucleusCare

In the coming months, we will begin offering our NucleusCare Family subscription to all of our Nucleus customers at a discounted price. You can continue using your Nucleus device to keep in touch with your friends and family via our NucleusCare Family app and in the future make calls Nucleus to Nucleus.

If you are using your Nucleus device(s) exclusively as a home intercom system, the subscription service that will be available will likely not be a wise investment for you and your family. If you are using the device to care for an elderly, ill, or disabled loved one our upgraded software and platform is an excellent solution for you.

If you plan to continue using your Nucleus device as you are right now, please be aware that the software is no longer supported and will not be updated this includes the Amazon Alexa and Ring integration.

FAQs

What are the differences between Nucleus and NucleusCare?

Our main focus when building this software was creating a simple, easy to use video/voice communication system to keep our most vulnerable population connected to those they love. NucleusCare is a simplified version of Nucleus’ software focused on communication from our new mobile app to the Nucleus device. It uses the same hardware as the device in your home but has a different interface. At this time NucleusCare is unable to communicate device to device but we may be able to offer this later in 2021. NucleusCare also does not have the privacy (do not disturb) settings or broadcast all abilities.

What if I don’t want to sign up for NucleusCare Family? Can I turn my device into a regular tablet?

Unfortunately you cannot uninstall the Nucleus software from your device. We recommend you safely recycle your device if you do not wish to continue using it.

Will my device stop working?

We do not intend to make any changes to your current systems for the foreseeable future. As technology evolves in the coming months (server changes, security enhancements & upgrades), it is possible that your devices will no longer function as they do today.

What is the cost of the new subscription service?

$5 per month or $50 per year for up to 5 devices, $8 per month/ $80 per year for 6-10 devices (This pricing is valid through December 31, 2020)

What if I need additional NucleusCare devices?

Visit www.nucleuscareconsumer.com and use code LEGACY for a $75 discount off the listed price.

I’ve signed up for the subscription service, what happens next?

We will contact you with step-by-step setup instructions and how-to information. Your device(s) will need to be powered on and connected to the internet to receive the update. Once your device is up to date it will change to the NucleusCare interface (see below). Your Nucleus Life app will no longer work with your device(s), you will need to download NucleusCare Family app to begin adding family members.

Where can I get more information?

You can check back on this website or email legacy@nucleuscare.com